April 3 Update: "Today's normal"

April 3 Update: "Today's normal"

Katie and Trevor have just wrapped our first two weeks of providing all of our physical therapist services via telehealth. We've seen many of current patients this way and started new patients as well. We're much more comfortable with the technology and pleasantly surprised at how much professional value we can provide through this medium (especially for therapists who identify as "manual therapists"! ).

In order to do our part to "flatten the curve" and avoid exposing any of our patients to undue risk we are going to continue to only provide telehealth visits through the month of April. If it seems reasonably prudent to provide care in person prior to that, we'll certainly re-evaluate. Physical therapy is deemed an "essential service" but delivering outpatient care, in person, isn't worth the risks, especially with a viable, if not ideal, alternative.

Our schedules are not perfectly rigid right now, but roughly look like this:

Katie's hours: Monday 9-1., Tuesday all day, Thursday 1-5, Friday 1-3
Trevor's hours: Monday 1-5, Wednesday all day, Thursday 9-12, Friday 9-12.

For a telehealth visit, here's what you will need:


  • A computer with a camera, or smart phone or tablet (iPad, kindle fire etc)
  • Bluetooth ear buds or an open microphone on your device
  • A space with good lighting in which you can move around to do a little exercise
  • A little patience for glitches- this is new to all of us


How will this work:

We will send you an email link from Doxy.me. If you click on the link in the email it will take you directly to the private webpage into your therapist's waiting room. They will then initiate the meeting and you will be able to see and hear each other.
If you don't see the email please check your spam folder.

Here are a couple of things to do to make this go smoothly:
Do not have anyone else streaming video while we are meeting (Netflix, hulu, amazon prime) It will take up all of your internet bandwidth and slow our connection to a crawl.
Have your camera and microphone already enabled with your web browser.
Do not have any other meeting platform running in the background (zoom etc.)

How will payment for the visit work?
For right now you can pay with a credit card at the end of the visit or you can send us a check by mail. In the future we will have a way for you to pay over the internet.
For auto/worker's compensation patients- we will bill directly as usual. We have received good information from the Maine Workman's Compensation Board that these visits will be paid for. For auto cases- we will be checking with your insurance on a individual basis.


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